1. Information We Collect
When our dealers interact with the SGK & Sons automated WhatsApp service, we collect the following information: your registered phone number, display name, and the contents of the messages, media, or files sent to the chatbot.
2. How We Use Your Information
The data collected is used strictly for internal business operations, specifically to provide automated responses (text, images, and files) via our authorized dealer chatbot system. We do not use this data for marketing or promotional spam.
3. Third-Party Data Processing
To facilitate our automated WhatsApp services, your data is processed through our approved Business Solution Provider (Twilio) and is subject to Meta's (WhatsApp) standard data routing and privacy regulations. We do not sell or rent your personal information to outside third parties.
4. Data Security & Opt-Out
We implement robust security measures to maintain the safety of your personal information. Dealers can opt-out of the automated service at any time by typing "STOP" in the chat, which will cease automated communications.
5. Contact Us
If you have any questions regarding this privacy policy, you may contact us using the information below:
- Bhubaneswar Khordha, Odisha, India
- +91 9124586719
- digital@sgkandsons.com